According to news reports, Amazon added 100,000 seasonal workers during the 2015 holiday season. Scaling up your workforce like that is a challenge, particularly in a noisy distribution center, where attention to process and safety is key.
In order to get employees up-to-speed efficiently, the company’s warehouse training program includes portable audio receivers. Trainers can speak to a large number of new hires at once, walking them through the warehouse floor and illustrating procedures right where the actual work takes place.
TourGuide Solutions began working with Amazon in 2011. Within five years, our affordable Listen Technology systems were in place in nearly all of Amazon’s 50 fulfillment and 20 sorting centers across the U.S.
The audio systems have become an essential training tool, increasing employee understanding and reducing the need to repeat instructions. The result is greater efficiency and safety on the warehouse floor.
Amazon leaders also saw value in providing audio tours to visiting executives and potential business partners. Guests at the company’s showcase facility enjoy the Sennheiser 2020 system which Amazon chose for its industry-leading sound quality and completely wireless design.
The Takeaway: Whether you’re training year-round employees or seasonal teams, audio tour equipment allows you to train-in-place, communicating key information in noisy, operational environments.