Dallas Segway Tours offers sightseeing tours of the city’s downtown and natural areas. The company first began using the TGS-900 audio tour system in 2015. Before that, guides had to corral guests, getting them to stop and gather at points of interest.
Thanks to the audio tour systems, guides can now provide real-time commentary along the tour. Plus, it’s no longer such a challenge capturing the attention of riders who rolled too far.
And while the TGS-900 systems are rated for reliable sound quality at a distance of 700 ft., the company’s owner tells us the actual reach is really much farther.
Happy customers call out the tour headsets in online reviews. One five-star review on TripAdvisor reads, “Loved the ear receivers that allowed us to hear the whole tour well, even near traffic and large groups of people!”
Another says, “The headsets are phenomenal. It was refreshing to listen to the history and not struggle to hear or have to circle around to hear the instructor. This way you could focus on the sites and enjoy the ride.”
And before the TGS-900 systems were implemented? One online review includes this piece of feedback: “My only suggestion would be for them to have some sort of communication system on tour. If you are not right next to the guide you can’t hear him.”
The Takeaway: Whether you’re hosting a walking tour or something decidedly more mobile, audio tour systems improve the customer experience and help you win rave reviews—online and off.